Advanced Voice Commands Guide

Audience: Advanced Users Difficulty: Advanced Estimated Time: 25 minutes

Overview

This guide covers advanced voice commands and features for the TrafficPOS Voice Assistant, including complex product requests, batch operations, inventory queries, and administrative functions. Master these commands to maximize efficiency and provide superior customer service.

Power User Features: These advanced commands can significantly speed up customer service and reduce training time for complex operations.

Advanced Voice Features

Complex Product Recognition

  • Multi-product requests in single command
  • Contextual understanding and parsing
  • Advanced quantity and weight parsing
  • Brand and strain recognition
  • Product variant selection

Batch Operations

  • Multiple items added at once
  • Bulk quantity adjustments
  • Category-based selections
  • Workflow automation
  • Rapid checkout processing

Information Queries

  • Inventory status requests
  • Product information lookup
  • Price comparisons
  • Stock availability checks
  • Product recommendations

Administrative Commands

  • System status queries
  • Quick settings adjustments
  • Report generation
  • User assistance functions
  • Till management shortcuts

Advanced Product Commands

Multi-Product Requests

Complex Orders: The AI can parse multiple products, quantities, and specifications in a single voice command.

Complex Combinations

📢

Voice Command Example

"I need an eighth of Blue Dream, a quarter of Gorilla Glue, two chocolate bars, and a pack of papers"

AI Response: Identifies and adds:

  • Blue Dream 3.5g
  • Gorilla Glue 7g
  • 2x Chocolate bars
  • 1x Rolling papers

Brand-Specific Requests

📢

Voice Command Examples

  • "Give me some Kush Co Wedding Cake, about 7 grams"
  • "I want the house brand OG Kush, make it a half ounce"
  • "Show me anything from Emerald Family Farms"
  • "What do you have in Cookies brand?"

Category-Based Selections

📢

Voice Command Examples

  • "Add some edibles to my order, maybe gummies"
  • "I need some concentrate, preferably shatter"
  • "Show me your indica flower selection"
  • "What vape cartridges do you have in stock?"

Batch Operations

Rapid Cart Building

Command Type Voice Command Result
Multiple Quantities "Add three eighths of different sativas" Suggests 3 different sativa strains at 3.5g each
Price Range "Show me flowers between $30 and $50" Filters and displays products in price range
Bundle Creation "Make me a starter pack with flower, papers, and a lighter" Adds complementary products together
Quantity Scaling "Double everything in the cart" Doubles all quantities of current cart items

Smart Recommendations

AI-Powered Suggestions

Voice Commands:

  • "What goes well with Blue Dream?"
  • "Recommend something similar to what I just bought"
  • "What's popular this week?"
  • "Show me your best deals"

AI Response:

  • Analyzes current cart contents
  • Suggests complementary products
  • Offers upselling opportunities
  • Provides educational information

Information & Inventory Queries

Product Information Requests

Product Details

Voice Commands:

  • "What's the THC content of Blue Dream?"
  • "Tell me about Gorilla Glue effects"
  • "What's the difference between indica and sativa?"
  • "How much CBD is in this product?"

Availability Checks

Voice Commands:

  • "Do you have Wedding Cake in stock?"
  • "What's available in half ounces?"
  • "Show me what's running low"
  • "What's your best seller today?"

Price Comparisons

Voice Commands:

  • "Compare prices on OG Kush"
  • "What's the cheapest eighth you have?"
  • "Show me bulk pricing options"
  • "What discounts are available?"

Administrative Voice Commands

Manager Access: Administrative commands require manager or admin permissions and may prompt for additional authentication.

System Status & Management

Function Voice Command Access Level
Till Status "What's the current till total?" Manager+
Daily Sales "How much have we sold today?" Manager+
Low Stock Alert "What needs to be restocked?" All Users
Employee Status "Who's clocked in right now?" Manager+
System Backup "When was the last backup?" Admin

Quick Settings Adjustments

Voice Setting Commands

  • "Enable privacy mode" - Hides voice transcripts
  • "Switch to training mode" - Activates demo mode
  • "Mute voice assistant" - Temporarily disables listening
  • "Start a new transaction" - Clears current cart
  • "Log me out" - Ends current user session

Advanced Conversation Flows

Context-Aware Interactions

💬

Natural Conversation Example

Customer: "I'm looking for something to help me sleep"

AI: "I can recommend some indica strains that are great for relaxation. Would you prefer flower, edibles, or a vape cartridge?"

Customer: "Edibles sound good"

AI: "Perfect! We have chocolate bars and gummies with varying CBD/THC ratios. How much experience do you have with edibles?"

Customer: "I'm pretty new to this"

AI: "I'd recommend starting with our 2.5mg gummies. They're perfect for beginners and you can easily control your dosage."

Follow-up Questions

The AI can handle complex follow-up questions:

  • "Actually, make that a half ounce instead"
  • "Do you have that in a different brand?"
  • "What if I buy more, is there a discount?"
  • "Remove the papers and add a grinder"
  • "Can you substitute something cheaper?"

Voice Command Optimization

Speed Techniques

Rapid Fire Commands

  • Chain multiple commands together
  • Use shortcuts for common requests
  • Speak product codes when known
  • Use "add all" for batch operations

Customer Service Shortcuts

  • "Start recommendation mode"
  • "Show beginner options"
  • "Display today's specials"
  • "Create custom bundle"

Error Recovery

  • "That's not right, try again"
  • "Clear the last item"
  • "Start over"
  • "Let me spell that"

Training Staff on Advanced Commands

Staff Training Program

Training Progression

  1. Basic Commands: Start with simple product requests
  2. Multi-Product: Practice complex multi-item orders
  3. Information Queries: Learn product knowledge commands
  4. Customer Service: Master recommendation flows
  5. Administrative: Manager-level commands and shortcuts

Practice Scenarios

Role-Playing Exercises

  • New Customer: Practice recommendation flows
  • Bulk Buyer: Handle large quantity orders
  • Medical Patient: Focus on CBD and therapeutic products
  • Special Occasion: Create gift bundles and packages
  • Budget Conscious: Find deals and discounts

Troubleshooting Advanced Commands

Common Issues

Complex Commands Not Recognized

  • Break down into simpler commands
  • Speak more slowly and clearly
  • Use exact product names
  • Check confidence scores

Context Lost in Conversation

  • Restart the conversation
  • Be more specific with references
  • Use product names instead of "that" or "it"
  • Clear cache and try again

Future Advanced Features

Coming Soon

Enhanced AI Capabilities

  • Preference Learning: AI remembers customer preferences
  • Seasonal Recommendations: Context-aware suggestions
  • Inventory Predictions: Smart restocking alerts
  • Multi-Language Support: Spanish and other languages
  • Custom Voice Models: Dispensary-specific training

Advanced Integrations

  • Customer History: Voice access to purchase history
  • Loyalty Programs: Voice-activated point redemption
  • Lab Results: Spoken test result information
  • Delivery Scheduling: Voice-based delivery booking

Related Guides

Basic Voice Assistant

Start here for basic voice command setup and usage

Training System

Practice voice commands in a safe training environment

Customer Display

Enhance customer experience with synchronized displays