Demo & Training System Guide

Audience: All Staff Difficulty: Basic Estimated Time: 10 minutes

Overview

The TrafficPOS Demo & Training System provides comprehensive interactive training for new users, featuring guided tours, interactive demonstrations, and hands-on practice modes. This system helps employees learn the POS interface safely without affecting real sales data.

Safe Learning Environment: All training and demo activities use mock data, ensuring no impact on real business operations.

Training System Components

Interactive Demo System

Guided step-by-step tutorials
Real-time interface highlighting
Progress tracking and completion certificates
Safe practice environment with mock data
Role-based training customization

👥 User Onboarding

First-time user detection
Progressive feature introduction
Role-based training paths
Completion tracking and analytics
Manager oversight and reporting

Comprehensive Training Modes

Practice mode with realistic scenarios
Feature-specific tutorials
Advanced workflow training
Competency testing and certification
Ongoing refresher training

Training Analytics

Individual progress tracking
Team performance metrics
Module completion rates
Time spent in training
Certification management

Automatic New User Orientation

🎬

Automatic Activation

The First Login Demo automatically appears when:

User logs in for the first time
No previous demo completion is recorded
User role allows demo access
Training system is enabled by administrators

Demo Content

Welcome Screen: System introduction and user role confirmation
Core Features Tour: Product selection, cart management, checkout process
Basic Navigation: Menu structure and essential functions
Role-Specific Content: Tailored to user permissions and responsibilities
Quick Reference: Essential shortcuts and tips

Guided Tours

Interactive Interface Tours

🗺️

Available Tour Types

Basic Navigation Tour (5 minutes):

Main menu overview and structure
Product categories and organization
Search functions and filters
Cart area and management
Settings and help access

Sales Process Tour (10 minutes):

Product selection methods
Adding items to cart
Quantity adjustments and modifications
Customer selection and management
Checkout process and options
Payment methods and processing
Receipt generation and printing

Advanced Features Tour (15 minutes):

Voice assistant integration
Barcode scanning functionality
Mix & match pricing systems
Customer management tools
Inventory updates and tracking

Starting a Guided Tour

▶️

Access Methods

From Settings: Settings → Help & Training → Guided Tours
Help Button: Click the (?) help button → Take a Tour
Manager Assignment: Administrators can assign specific tours
Training Dashboard: Access from employee training portal

Interactive Demo Mode

Hands-On Practice Environment

🧪

Demo Environment Features

Safe Sandbox: No real data affected by practice activities
Complete Functionality: All POS features available for testing
Realistic Scenarios: Cannabis dispensary products and situations
Reset Capability: Start fresh anytime
Performance Tracking: Monitor learning progress

Practice Scenarios

Basic Sales Training

Simple product selection
Cart management basics
Standard checkout process
Cash transaction handling
Receipt printing

Advanced Sales Training

Weight-based product sales
Mix & match pricing application
Multiple payment methods
Customer selection and profiles
Discount and promotion application

Special Situations

Void transactions and corrections
Returns and exchanges
Manager override procedures
Age verification processes
Problem resolution scenarios

Cannabis-Specific Training

Product knowledge and effects
Compliance procedures
Purchase limit enforcement
Medical vs. recreational sales
Delivery order processing

Activating Demo Mode

Demo Mode Access

Settings Menu: Settings → Training → Interactive Demo Mode
Login Screen: Select "Practice Mode" from login options
Training Dashboard: Access through employee training portal
Manager Assignment: Administrators can enable for specific users

Structured Training Modules

Comprehensive Learning Program

Module 1: System Basics (15 minutes)

Login/logout procedures
Navigation basics and menu structure
User interface overview
Basic settings and preferences
Security and data protection

Module 2: Product Management (20 minutes)

Product categories and organization
Search and filtering techniques
Product information and details
Inventory levels and stock tracking
Cannabis product knowledge

Module 3: Sales Operations (25 minutes)

Adding products to cart
Quantity adjustments and modifications
Pricing, discounts, and promotions
Checkout process and payment methods
Transaction completion and receipts

Module 4: Customer Service (20 minutes)

Customer management and profiles
Age verification procedures
Special requests and customization
Problem resolution techniques
Compliance and regulatory requirements

Module 5: Advanced Features (30 minutes)

Voice assistant integration and commands
Barcode scanning and product lookup
Mix & match pricing systems
Delivery order processing
Inventory management and adjustments

Module 6: End-of-Day Procedures (15 minutes)

Till management and cash handling
Sales reports and analytics
Closing procedures and checklists
Data backup and security
Opening procedures for next shift

Training Progress and Certification

Certification Requirements

Module Completion: Complete all required training modules
Competency Testing: Pass skill assessments with 80% or higher
Practical Demonstration: Show proficiency in live environment
Manager Approval: Final certification from supervising manager
Ongoing Training: Regular refresher courses and updates

Mock Data System

Realistic Training Environment

Sample Product Catalog

Flower Products: Various strains with realistic THC/CBD content
Edibles: Gummies, chocolates, beverages, baked goods
Concentrates: Shatter, live resin, cartridges, wax
Accessories: Papers, pipes, grinders, storage
Topicals: Creams, balms, patches

Customer Profiles

Regular Customers: With purchase history and preferences
Medical Patients: With specific medical needs and recommendations
New Customers: Requiring age verification and education
VIP Customers: With special pricing and privileges
Delivery Customers: With address and scheduling needs

Training Scenarios

🎭

Realistic Training Situations

High-Volume Rush Periods: Multiple customers and time pressure
Complex Orders: Multiple products with special requirements
Problem Situations: Requiring manager intervention or problem-solving
New Product Education: Learning about product effects and recommendations
Compliance Scenarios: Age verification and purchase limit enforcement

Training Administration

Manager Functions

Training Configuration

Navigate to Admin → Employee Management → Training Settings

Enable Training Modes: Activate first login demo and guided tours
Set Requirements: Define mandatory training modules
Configure Content: Customize training materials
Track Progress: Monitor employee completion status

Training Analytics

Navigate to Admin → Reports → Training Analytics

Completion Rates: Module and overall training completion
Time Analysis: Time spent in training by employee
Performance Metrics: Test scores and competency ratings
Certification Status: Current certification levels
Training Needs: Identify areas needing additional focus

Best Practices

For New Employees

Learning Strategy

Start with First Login Demo: Get system overview
Take All Guided Tours: Learn interface navigation
Practice in Demo Mode: Build confidence safely
Complete Training Modules: Comprehensive skill building
Ask Questions: Get help from managers and colleagues

Learning Tips

Take Your Time: No rush in training mode
Repeat as Needed: Practice until comfortable
Use Real Scenarios: Practice with actual situations
Focus on Cannabis Knowledge: Learn product effects and recommendations
Understand Compliance: Master regulatory requirements

For Managers

Training Management Strategy

Customize Content: Tailor training to your dispensary's specific needs
Set Clear Requirements: Define mandatory training and completion deadlines
Monitor Progress: Regularly track employee training completion
Provide Support: Help struggling learners with additional resources
Maintain Currency: Keep training content updated with new features
Document Compliance: Maintain training records for regulatory purposes

Troubleshooting Common Issues

Training Mode Problems

Training Mode Not Starting

Check user permissions and role settings
Verify training system is enabled by administrators
Clear browser cache and cookies
Check demo data loading and network connectivity
Try different browser or device

Progress Not Saving

Verify local storage is available and not full
Check network connectivity for cloud sync
Review browser error console for issues
Try different browser or incognito mode

Demo Data Issues

Demo Environment Problems

Refresh demo environment to reload mock data
Reset to default state using reset button
Check mock data integrity and loading
Contact system administrator for assistance

Certification Problems

Verify all required modules are completed
Check test scores meet minimum requirements
Ensure manager approval is obtained
Review certification expiration dates

Quick Reference

Training Access Points

Getting Started

First Login: Automatic demo on first login
Guided Tour: Help → Take Tour
Practice Mode: Settings → Training → Interactive Demo
Training Modules: Training Dashboard → Start Course
Manager Assignment: Admin can assign specific training

Training Controls

Action	Control	Description
Pause	Spacebar or Pause button	Temporarily stop training
Skip Step	Next button	Move to next training step
Replay	Previous button	Repeat current or previous step
Exit	X button	Exit training (saves progress)
Help	? button	Get assistance during training

Related Guides

Initial Setup

System setup and configuration for new installations

Voice Assistant

Learn to use voice commands for efficient POS operation

Admin Guides

Administrative functions and employee management