Delivery System Guide

Audience: Managers Difficulty: Advanced Estimated Time: 35 minutes

Overview

The TrafficPOS delivery system provides comprehensive tools for managing delivery orders, drivers, zones, and scheduling. This guide covers setup, daily operations, and best practices for running a successful cannabis delivery service.

Compliance Note: Ensure delivery operations comply with local cannabis regulations including licensing, tracking, and security requirements.

Key System Features

Order Management

Delivery order creation and processing
Scheduled deliveries with time windows
Real-time order tracking
Special instructions and notes
Dynamic delivery fee calculation

👤 Driver Management

Complete driver profiles
Availability and shift tracking
Vehicle information and capacity
Performance metrics and analytics
Automated assignment system

📍 Zone Configuration

Geographic delivery zones
Zone-based fee structures
Minimum order requirements
Delivery time windows
Distance and capacity limits

Analytics & Reporting

Delivery performance analytics
Driver efficiency reports
Zone profitability analysis
Customer delivery insights
Revenue and cost tracking

Initial Setup

Enable Delivery System

Access Delivery Settings

Navigate to Settings → POS Settings → Enable Delivery

Configure Basic Settings

Toggle delivery system ON
Set default delivery fee ($5-15 typical)
Configure delivery time windows
Set minimum order amounts
Define maximum delivery distance

Business Hours Configuration

Set delivery start/end times
Configure different hours by day
Set holiday schedules
Define cutoff times for same-day delivery

Compliance & Legal Setup

Regulatory Requirements

Delivery License: Obtain required delivery permits
Driver Licensing: Verify driver cannabis handler licenses
Vehicle Registration: Register delivery vehicles with state
Insurance: Commercial delivery insurance coverage
Security: GPS tracking and security protocols

Driver Management

Adding Drivers

Create Driver Profile

Go to Admin → Driver Management → Add Driver

Enter personal information
Upload driver's license copy
Add cannabis handler license number
Set employment start date
Configure access permissions

Vehicle Information

Vehicle make, model, year
License plate number
Insurance policy information
Vehicle capacity limits
GPS tracking device ID

Schedule & Availability

Set standard work schedule
Configure time off requests
Set maximum delivery capacity
Define preferred delivery zones

Driver Performance Tracking

Metric	Description	Good Performance
Delivery Time	Average time from dispatch to completion	< 45 minutes
On-Time Rate	Percentage of deliveries within time window	> 95%
Customer Rating	Average customer satisfaction score	> 4.5/5
Orders per Hour	Efficiency metric for driver productivity	> 3 orders/hour
Return Rate	Percentage of failed delivery attempts	< 5%

Delivery Zones

Zone Configuration

Create Delivery Zones

Navigate to Admin → Delivery Zones → Add Zone

Define zone name and description
Set geographic boundaries (ZIP codes or map area)
Configure delivery fee for zone
Set minimum order amount
Define delivery time estimates

Zone Pricing Structure

Example zone configuration:

Zone	Distance	Delivery Fee	Minimum Order	Time Window
Zone 1 (Local)	0-5 miles	$5	$50	30-60 min
Zone 2 (Extended)	5-10 miles	$10	$75	45-90 min
Zone 3 (Premium)	10-15 miles	$15	$100	60-120 min

Special Zone Features

Express Zones: Premium pricing for faster delivery
Free Delivery Zones: No fee for large orders
Restricted Zones: Special licensing or time limits
VIP Zones: Priority service for select customers

Daily Operations

Processing Delivery Orders

Order Creation

Select "Delivery" as order type
Enter customer delivery address
Verify zone and calculate fees
Add products to cart as normal
Apply any delivery discounts

Order Verification

Verify customer ID and age (21+)
Check delivery address against restricted areas
Confirm order meets minimum requirements
Validate payment method
Get customer contact information

Order Fulfillment

Pick products from inventory
Package securely for transport
Generate delivery manifest
Assign to available driver
Update order status to "Out for Delivery"

Driver Dispatch System

Automatic Assignment

Matches orders to closest available driver
Considers driver capacity and schedule
Optimizes route efficiency
Balances workload across drivers

Manual Assignment

Manager can override automatic assignment
Assign based on customer preferences
Handle special delivery requirements
Rush orders to specific drivers

Order Tracking & Communication

Customer Communication

Order Confirmation: SMS/email with order details
Dispatch Notification: Driver assignment and ETA
En Route Update: Driver on the way notification
Arrival Alert: Driver arriving soon message
Completion Confirmation: Delivery completed receipt

Delivery Workflow Management

Order Status Tracking

Status	Description	Actions Available
Pending	Order created, awaiting fulfillment	Edit, Cancel, Assign Driver
Preparing	Products being picked and packaged	Mark Ready, Add Notes
Ready	Order ready for pickup by driver	Assign Driver, Mark Dispatched
Dispatched	Driver has picked up order	Track Location, Update ETA
En Route	Driver traveling to customer	Track Progress, Contact Customer
Delivered	Order successfully completed	View Receipt, Customer Feedback
Failed	Delivery attempt unsuccessful	Reschedule, Refund, Return

Failed Delivery Handling

️

Common Failure Reasons

Customer Not Available: No one at delivery address
Invalid ID: Customer cannot verify age/identity
Payment Issues: Card declined or cash shortage
Address Problems: Incorrect or inaccessible location
Safety Concerns: Unsafe delivery environment

Resolution Options

Reschedule: Arrange new delivery time
Hold for Pickup: Customer collects from store
Refund: Return payment and restock products
Alternative Address: Deliver to different location
Manager Review: Escalate complex situations

Analytics & Optimization

Key Performance Indicators

Operational Metrics

Average Delivery Time: Order to completion
On-Time Performance: Deliveries within window
Order Success Rate: Completed vs. failed deliveries
Customer Satisfaction: Ratings and feedback

Financial Metrics

Delivery Revenue: Total delivery sales
Average Order Value: Delivery vs. in-store
Delivery Costs: Driver wages and vehicle expenses
Profit Margin: Revenue minus delivery costs

Route Optimization

Efficiency Tips

Batch Deliveries: Group orders by geographic area
Time Windows: Stagger deliveries to avoid traffic
Driver Zones: Assign drivers to familiar areas
Peak Time Management: Extra drivers during busy periods
Route Planning: Use GPS optimization for multiple stops

Compliance & Security

Cannabis Delivery Regulations

Critical Compliance Requirements

Product Tracking: Seed-to-sale tracking for all deliveries
Delivery Manifest: Complete product list for each delivery
Driver Licensing: Valid cannabis handler permits
Vehicle Security: Locked storage compartments
Cash Limits: Maximum cash on delivery vehicles
Age Verification: ID check at delivery location
Delivery Hours: Comply with local time restrictions

Security Best Practices

🛡️

Driver Safety Protocols

GPS tracking on all delivery vehicles
Regular check-ins with dispatch
Emergency contact procedures
Panic button or emergency alert system
Cash handling limits and procedures